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Customer Service is a Dying Art Form

Posted on August 10, 2015 by janeth.s.paez@gmail.com
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How many times do you walk into a store and immediately think to yourself, “ILK, these workers are rude.”  Some places truly know how to make you feel welcomed into their retail space while others leave you feeling that they truly do not care about your dollar or loyalty.  There are certain stores that I frequent.  I’d say I have 5 top places that I do my usual shopping at for clothes, food and misc supplies.  If one person that works there makes a real connection with you, with a simple honest ” Hello, how can I help you?” or a short conversation about your needs that day, this can make you return time and time again.  There are places that I refuse to go to because the customer service simply sucks!

Some big retail stores take customer service very seriously, because these companies understand that this dying art form is the key to their success.  Take Bed Bath and Beyond for example, their associates will bend over backwards to keep you as a customer.  At least here in South West Florida they do.  They treat customers like royalty and provide you with a pleasant shopping experience.

I do recognize that there are nasty shoppers/customers out there who make it difficult for some people to provide wonderful customer service, but that’s another topic for another time.

Tip to employees working in retail:  Remember that the bottom line of the business is to make a profit, you make more profit by keeping customers and making new loyal ones.  Yes you do deal with a lot of BS at times, but don’t let one mean customer sway you from the art form of Customer Service, let’s keep it alive!

 

 

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1 thought on “Customer Service is a Dying Art Form”

  1. GILBERT SANCHEZ PIMENTEL says:
    November 23, 2013 at 8:28 pm

    HAHAHAHA. I LIKED THE MIDDLE FINGER WRITING
    KEEP IT UP. YOU HAVE A LOT TO GIVE.
    LOTS OF LUCK TO YOU.

    Reply

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About Me

Hi, I’m Janeth Paez, a blogger, mother, wife, sister, daughter and friend. This is my blog where I write about my personal experiences in the motherhood, wifedom, friendville and other places in my neck of the woods. I'm sure you can relate! Enjoy my articles!

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A writer at heart, Janeth’s been writing poems and stories since elementary school. She shares her experiences in motherhood, parenting and life on her blog, Motherhood Full of Dreams, at www.Motherhoodfullofdreams.com. A graduate of Rutgers University with a degree in communication, she truly enjoys connecting with others through her writing. You can find her writings on www.beinglatino.us and her blog.

A peace finder, dreamer, writer, mother, wife, sister, daughter R&B lover. An 80’s kid with an Old School Style. Bilingual and Bicultural.

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